customer service reps

you may recognize these familiar n’ friendly voices from over the phone – this dream team does everything from answering calls and jotting down orders, to sprinting after the purolator man with a last-minute add-on to a rush order. to top it all off, they stay very in tune with the wants and needs of our salon partners, and have even been known to follow up on the sudden hip replacement of poor old betty’s pet racoon.

you’d love this role if you:

• see yourself as a “people person,” and love interacting with others

• understand how to create an elevated customer service experience, via phone and email

• are comfortable with a desk job and, processing orders with an acute attention to detail tickles your fancy

• are independent, but enjoy working as a team and appreciate opportunities to collaborate during weekly “would you rather sessions”… we mean *very serious* meetings

• are comfortable with tele sales and are excited by blabbing on about the latest and greatest industry innovations

• take pride in your work & are eager to learn new things (especially the latest hair and beauty goods)

• have excellent communication skills and are professional, but fun

• have intermediate technology skills and are open to adapting alongside us 

• enjoy consistent, predictable office hours with the opportunity for a monthly paid day off

• jive well with highly creative people and excel in interpersonal problem solving

• are motivated by upselling incentives, plus individual and team targets

• would fit in like a glove with our existing bubbly team of in-house specialists